Case Study
Agentic AI for Lao-language banking
- Client
- Confidential Lao Bank
- Role
- AI Engineer at FoxAI
- Markets
- Laos
- Stage
- Internal pilot
- Industry
- Banking / Financial Services
- Timeline
- 2025
Confidential Lao BankProject Brief
An agentic AI system designed around Lao-language interactions, with a public-facing banking assistant and an internal copilot for staff workflows.
About the Company
Context before the build.
Built at FoxAI for a confidential bank in Laos. The project explored how agentic AI could support customers in Lao while giving internal teams a controlled way to retrieve information, prepare responses, and route complex requests to the right people.
Scope of Work
What Hahlex shipped.
Public-facing assistant
Designed a Lao-language conversational experience for common banking questions, with clear boundaries around what the assistant could answer and when it should hand off to a human.
Internal operations copilot
Built an internal workflow for staff to search approved knowledge, prepare responses, summarize requests, and route cases without exposing internal tools or data to public users.
Agentic orchestration
Structured the system around intent detection, retrieval, tool selection, response generation, and escalation rather than a single unrestricted chatbot prompt.
Lao-language evaluation
Established test scenarios for Lao-language understanding, terminology consistency, fallback behavior, and human review across both public and internal journeys.
2
AI experiences
1
Lao-language platform
2025
Delivery year
Key Outcomes
The work behind the result.
Outcomes
- Delivered a Lao-language agentic AI proof of concept for banking conversations.
- Mapped separate public and internal experiences so customer assistance and staff operations could be governed independently.
- Added retrieval, tool-use, escalation, and human-in-the-loop patterns for safer financial-service workflows.
- Created a foundation for evaluating Lao-language quality, intent routing, and operational readiness before production rollout.
Tech Stack
Systems and tools used.
Have a project like this?
Tell us what you're trying to ship. We'll tell you honestly if we're the right studio for it.